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DigiEye and Law Regulations: a history of compliance and delicate balance between protecting people and goods whilst respecting the national Privacy and the workplace regulations.

More and more private and public organizations have introduced video surveillance as a tool to improve operational efficiencies, elevate employee and customer confidence, and address crime. However, how can video surveillance protect people and goods yet respect the national Privacy and the workplace regulations? The requirements of this delicate balance vary from one country to another; yet there are some similarities that installers and users can consider in implementing and operating effective, privacy-compliant video surveillance systems.

These include:

  • Clearly articulate the reasons for conducting video surveillance, i.e. the people’s safety and security, combating unauthorized access, deterring criminal behavior, etc.
  • Develop guidelines on the use of video surveillance as video surveillance policies and access restrictions (to live or recorded images) are key components of legal compliance with privacy legislation
  • Inform the public that video surveillance is taking place with signs that state the purpose and that are clearly visible to those approaching the watched area
  • Store any recorded images in a secure location, with limited access and limited days of storage, destroying them when they are no longer required
  • Educate operators so that they are ready to answer questions from the public as people have the right to know “who is watching them, why and how”
  • Last but not least, periodically evaluate the need for video surveillance as the video surveillance systems have to meet changing needs and demands

It is, therefore, essential that organizations approach video surveillance within a clear governance framework taking account of objectives, operational requirements and obligations under the Privacy and the Workplace legislations.

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